The latest South African Customer Satisfaction Index (SAcsi) for medical aids in the country shows which groups have been the most successful in keeping their customers happy in 2016.
A sample of 2,105 private medical aid policyholders in South Africa gave the health insurance industry a satisfaction score of 74.2 out of 100 in the latest index, which is virtually unchanged since the last measure in 2015.
The six companies included in the Medical Aids survey include Bonitas, Discovery Health, Liberty Health, Medihelp, Government Employees Medical Scheme (GEMS) and Momentum Health based on their market share.
The industry saw a change in the leading brand for the first time in three years, with Liberty moving from a below par performance in 2014 to being named as industry leader this year.
Liberty has made remarkable progress and scored an industry-leading 76.9 out of 100. Momentum Health, Bonitas and Discovery Health scored on par with industry at 75.6, 75.